Reviews

"Stacy Cross is always very helpful and courteous when I call Costello State Farm for assistance."

"Sarah Flowers was extremely helpful and wonderful to talk to. She made me feel comfortable and was very helpful getting me set up for my savings beacon. It was a great pleasure to work and speak with her. I hope state farm realizes what a gem they have in this employee."

"Many thanks to Amanda Soto and Jessika Lopez! After getting raked over the coals by Progressive Auto and Progressive ASI, these wonderful ladies offered a breath of fresh air. I was a crown level Progressive customer since 2002. This year, Progressive sent us our home insurance renewal with a ~120% increase! It jumped from roughly $2,450/annually to $5,280/annually! And that was bundled with all of their so-called discounts!!! The home is only 12 years old, has a barrel tile roof, and we’ve never filed a claim. And for our auto? We’ve been paying $800/every 6 months for years for an auto policy that we had to strip down to $25k/$50k with a $1k deductible and no roadside assistance. No accidents, no claims, clean driving records, and over 24 years of loyalty. As people, we get comfortable. Just pay the bill. It must be the average cost, right? Well… wrong! When we got the gross inflation on our home insurance bill, it gave me the much-needed kick in the butt to start getting quotes. I decided that Progressive loses it all, and to my surprise, found out that Progressive has been charging 100% more than their competition for a worse policy. It made me feel that my trust had been violated and that loyalty was worth nothing. My sister has had her policies with your office for a while and she advised I speak to Jessika Lopez. I’m glad I did. Jessika and Amanda came through with flying colors and got our new policies in place today. Thanks again to Jessika and Amanda for helping us get better policies in place immediately for less than half of what we were paying to Progressive! Keep up the great work!!!"

"Amanda was extremely helpful throughout the entire process of getting insurance for my first time. She made she I had all the necessary things a part of it, making sure i’m covered the way I’m supposed to be. Super straightforward and helpful throughout the entire process!"

"Jessica is my contact since many years. She always answered to my questions and she is always available for me.
Recently I had a car accident, ( not my responsibility)State Farm was amazing. The App is very easy to use. I have a rental car while my car is being repaired.
I deeply recommend State Farm at Champions Gate Orlando."

"Sarah is the best. I have worked with her almost exclusively for the last 10 years. She always gets back to me, is always handy with information, and I dont think she has ever failed to answer any questions I have ever had. Im not sure where Bill Costellos office is rated on the scale, but Sarah is 10/10."

"Jessika L. from Bill Costello's State Farm Office is an excellent Agent. She is highly accommodating to our needs anytime that we need assistance in our many years with State Farm. We truly appreciate her professionalism and expertise. Thank you Jessika at State Farm!"

"I love this agency. Jessika is very knowledgeable and professional."

"From day 1, Bill Costello's team has been very responsive. They get back to you immediately, they guide you, they make requests very easy with complex process. I am very appreciative of his team of experts that actually HELP you. In today's world, that is a miracle."

"Costello‘s State Farm has exceptional service. All the people I talk to there are more than willing to help me and are very knowledgeable. I would recommend them to anyone whether it’s for Car or Home Insurance. They are the company to go to."

"Tenho sido cliente desta agência a seis anos, e continuarei a ser nos próximos seis anos, isto é motivado pela atenção, gentileza, respeito e educação que minha família tem recebido do time do Bill Costello. Muito obrigado"

"So helpful and available for all questions"

"We couldn’t be happier with our State Farm agency! Everyone in the office is always so friendly, helpful, and professional. Whenever we call, they go above and beyond to make sure our questions are answered and our needs are taken care of.

We transferred our policies from Chicago when we moved to Florida, and we have had nothing but positive experiences with everyone at the office. It’s such a relief knowing we have a team we can count on. We truly appreciate everything they do for us and highly recommend this agency!"

"Amanda was a pleasure to work with today. She listened to my concerns and explained why my auto insurance hadn’t been automatically deducted from my checking account. She emailed an authorization for auto-pay for my auto insurance and now everything is good again!
Give the lady a raise!
-Debbie Sullivan"

"My experience with State Farm was great. Sarah Flowers from Florida was my agent and she was so helpful and always available and kind. Sarah was incredibly patient with me and always returned my calls. I’m glad I switched from GEICO to State Farm. Thanks Sarah!"

"I had the privilege of working with Sarah, who not only was knowledgeable but made me comfortable enough to ask any questions regarding my home owner's insurance. Thankful for the professionalism and ease of this experience!"

"Always on top of communicating with us and getting us the best possible coverage. Been with them for years, plan to stick around. Thank you"

"Helped to clarify questions about my policy."

"Stacy answers her calls in a very polite, friendly and respectful way. She listens to your concerns and follows through to get you the best result. Thank you Stacy for all you do. Elaine"

"Sarah also provides unparalleled service!!! She is a consummate professional who knows her field inside and out. Within minutes, she got me a new quote for a change in my policy and fully explained the coverage types. Her understanding and knowledge helped me get the coverage needed. Thank you!!!

Jessika provides unparalleled service. She is incredibly knowledgeable and is always quick to respond and handle all of my requests. My experience with you and State Farm is exceptional. Thank you!

Stacy responded efficiently & quickly to the updates on my insurance policy. I appreciate the great service!"

"The Costello agency is one of the best insurance offices I have ever dealt with. The people there are courteous, professional, and competent.

With all of the changes recently at State Farm, and my own policy changes, Stacy has been most helpful. I am always glad when she answers the phone."

"have been with State Farm over 30 years so didn't want to switch when relocating to Florida, Was so glad to find this local State Farm agency who have been just as great as my local agents up north who treated me like family. Kudos to Jessika who is always happy to help me with anything!"

"Amanda was very helpful and listened and responded to my needs. Excellent experience."

"Spoke with Amanda today and she was so helpful and pleasant. She helped me navigate through questions I had and answered everything thoroughly. I greatly appreciate your helpfulness, Amanda! Thank you!"

"This is a review for agent Sarah Flowers at Statefarm Insurance- Bill Costello. She is top notch, knows her stuff. She is polite, very helpful and explains the policy to my understanding. I've known Sarah since 2015 and call her my friend as well as my agent. When asked, I will always recommend Sarah, because of her excellent service and knowledge!
Thank you!!!"